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Please complete this form and one of our agents will reply to you by email as soon as possible.
Name *
Email *
Phone Number *
Role -or- Position within Market Center *
KW Associate
KW Associate Team Member
KW Office Staff
— Team Leader
— Assistant Team Leader
— MCA
— Assistant MCA
— Productivity Coach
— Agent Services Coordinator
— Front Desk / DOFI
— MC Tech
— Not Listed / Other
Operating Partner
— OP
— Operations Manager
Vendor
Category *
Technical Issue (Problem determination & resolution is needed)
Technical Task (Install, Move, Add, Change)
Market Center Phone Setup / Changes
Market Center Printer Setup
Something other than printers and phones
Technical Project
Market Center Purchasing
Other
Priority *
SEV 0 [ I'm Not Sure, Let the Technician Decide] RESPONSE SLA: 5 Business Days
SEV 1 [Single User Impacted - Business Functional] RESPONSE SLA: 5 Business Days
SEV 2 [Single User Impacted - Business Interrupted] RESPONSE SLA: 2 Business Days
SEV 2 [Multiple Users Impacted - Business Functional] RESPONSE SLA: 2 Business Days
SEV 3 [Multiple Users Impacted - Business Interrupted] RESPONSE SLA: 1 Business Days
SEV 4 [Network Issue - Internet Offline] RESPONSE SLA: 4 Business Hours
SEV 4 [Network Issue - Phones Offline] RESPONSE SLA: 4 Business Hours
SEV 4 [Network Issue - Internet & Phones Total Outage] RESPONSE SLA: 4 Business Hours
SEV 4 [Server Offline] RESPONSE SLA: 4 Business Hours
SEV 5 [Escalation] RESPONSE SLA: 4 Business Hours
Subject *
Market Center Affiliation *
North Atlanta
Chattahoochee North
Mansell / Roswell
Reno, NV
Message *
Add attachment
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Submit
Name *
Email *
Phone Number *
Role -or- Position within Market Center *
KW Associate
KW Associate Team Member
KW Office Staff
— Team Leader
— Assistant Team Leader
— MCA
— Assistant MCA
— Productivity Coach
— Agent Services Coordinator
— Front Desk / DOFI
— MC Tech
— Not Listed / Other
Operating Partner
— OP
— Operations Manager
Vendor
Category *
Technical Issue (Problem determination & resolution is needed)
Technical Task (Install, Move, Add, Change)
Market Center Phone Setup / Changes
Market Center Printer Setup
Something other than printers and phones
Technical Project
Market Center Purchasing
Other
Priority *
SEV 0 [ I'm Not Sure, Let the Technician Decide] RESPONSE SLA: 5 Business Days
SEV 1 [Single User Impacted - Business Functional] RESPONSE SLA: 5 Business Days
SEV 2 [Single User Impacted - Business Interrupted] RESPONSE SLA: 2 Business Days
SEV 2 [Multiple Users Impacted - Business Functional] RESPONSE SLA: 2 Business Days
SEV 3 [Multiple Users Impacted - Business Interrupted] RESPONSE SLA: 1 Business Days
SEV 4 [Network Issue - Internet Offline] RESPONSE SLA: 4 Business Hours
SEV 4 [Network Issue - Phones Offline] RESPONSE SLA: 4 Business Hours
SEV 4 [Network Issue - Internet & Phones Total Outage] RESPONSE SLA: 4 Business Hours
SEV 4 [Server Offline] RESPONSE SLA: 4 Business Hours
SEV 5 [Escalation] RESPONSE SLA: 4 Business Hours
Subject *
Market Center Affiliation *
North Atlanta
Chattahoochee North
Mansell / Roswell
Reno, NV
Message *
Add attachment
Add Another Attachment